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Support

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The Basics

The Basics

12
  • What’s the difference between MyWorkspace, MyDesktop and MyApplication?
  • Is it hard to set up? Do I need someone to help me set it up?
  • Is there a way to trial the software before I buy it?
  • Will people see what others are doing?
  • Will multiple people be able to work on the host at the same time?
  • How do I copy files between my computer and the host ?
  • How do I start using MyQuickCloud?
  • What’s the difference between MyQuickCloud and remote screen software?
  • What is the difference between the on-premise and the managed cloud solutions?
  • What is a host?
  • What is a user?
  • What is MyQuickCloud?
Getting Started

Getting Started

9
  • Set up MyQuickCloud for the first time
  • Getting your users started with MyQuickCloud
  • Getting started with QuickBooks and MyQuickCloud
  • Making your company file available to your MyQuickCloud users
  • Enabling multi-user hosting
  • Opening QuickBooks for the first time in MyQuickCloud
  • How to setup QuickBooks on a MyQuickCloud Cloud Server
  • How to work from home with MyQuickCloud
  • Getting Started with a Managed Cloud Server
Account / Billing

Account / Billing

6
  • What if I want to cancel?
  • Are there any extra or hidden fees?
  • How do I change my subscription?
  • Am I bound to a contract?
  • What are the different payment options?
  • How do I subscribe to your service after the free trial?
Archive

Archive

25
  • How to Change the Host Computer
  • How do I update my internet browser?
  • Which host do I choose in the MyQuickCloud setup?
  • Security Update – Jan 2018
  • MyQuickCloud 3.2 – What’s New
  • After Auto-Update – MyQuickCloud Prompts to Be Configured
  • What Is Our Refund Policy?
  • Remote Desktop Can’t Connect to the Remote Computer for One of These Three Reasons Error
  • How To – Reinstall Your Host
  • System Requirements
  • Login Failed – Unable to Connect to the Internet Error Message
  • Launch Fail Unknown Error – MyApplication Won’t Open on My iOS Device
  • Support – Overview
  • Do I Choose MyWorkspace, MyDesktop or MyApplication?
  • How To – Publish an App
  • How To – Change the Host Computer
  • How To – Add, Remove and Manage Users
  • How To – Print with MyQuickCloud
  • How to login to my host computer with an existing Windows account
  • Testing your local Internet connection
  • Managing Your Existing Apps / Desktops
  • Common Printing Issues
  • How To – Manage a Host
  • How To – Use a MyWorkspace, MyDesktop or MyApplication
  • How To – Add a Host
Technical

Technical

23
  • Date Format and Currency Settings Are Incorrect
  • Cloud Server Security
  • QuickBooks Requires Reboot to Complete Installation
  • Vedivi Service Level Agreement for Cloud Servers
  • MyQuickCloud Installer on Mac Is Damaged or Can’t Be Opened
  • Can we print with MyQuickCloud?
  • Can I have multiple hosts on my account?
  • Is MyQuickCloud secure?
  • Will my application/add-on work with MyQuickCloud?
  • Networked Drives in MyQuickCloud
  • QuickBooks Cannot Communicate With The Company File
  • Computer is Offline
  • QuickBooks Company File Is Not Updating
  • QuickBooks No Company Open Issue
  • QuickBooks is Unable to Print
  • QuickBooks Freeze When Exporting Reports
  • Self Hosting Security Guide
  • Add MyQuickCloud to Your Firewall Rules
  • Common Windows Folder and File Permissions
  • User Profile Cannot Be Loaded Error
  • Your Application Is Frozen or Wont Start
  • The Application You Want to Publish Is Not Listed
  • Network Level Authentication Is Turned On
How To

How To

22
  • Give Access to Your Users
  • How to Enable Multi-Factor Authentication In MyQuickCloud
  • How to Add a New Computer
  • How To Transfer Files In The MyQuickCloud WebApp
  • How To Change or Reinstall a Computer
  • How To Print With MyQuickCloud
  • Types of Access to Your Computers – MyQuickCloud
  • Connect to MyQuickCloud Using an Android Device
  • How To Join, Restart or Logout an Existing MyQuickCloud Session
  • How to Change The MyQuickCloud Desktop Application Settings
  • How To Delete A User and Remove From Subscription
  • How To Reset Your Password in MyQuickCloud
  • How To Share Files and Folders – MyQuickCloud
  • Connect to MyQuickCloud Using an iOS Device
  • Copy Files from Mac to Remote Computer
  • How To Use Spaces in MyQuickCloud
  • How To Setup Your Subscription With MyQuickCloud
  • Add Users To Your MyQuickCloud Account
  • Cancel Your MyQuickCloud Subscription
  • How To View And Download Statements
  • How to Update your Subscription and Payment Method
  • How To Re-activate a MyQuickCloud Account
Videos / Webinars

Videos / Webinars

3
  • What’s the difference between on-premise and managed cloud
  • Getting Started with MyQuickCloud
  • What is MyQuickCloud?
Managed Cloud

Managed Cloud

5
  • Does the price include the licenses of any applications?
  • How do I move my files to the cloud server?
  • How do I know which cloud server is right for me?
  • How do I get a cloud server?
  • What is your managed cloud service?
On Premise

On Premise

5
  • Can I restrict access to users so they don’t have access to the entire host?
  • Does the host computer need to be switched on to be able to be accessed?
  • Will my data be backed up on MyQuickCloud?
  • Can I use MyQuickCloud if I already have my own server?
  • What’s the difference between a host computer and a remote computer?
Partners

Partners

2
  • How can our partners use MyQuickCloud
  • Getting Started for Partners

managed-cloud

  • How to setup QuickBooks on a MyQuickCloud Cloud Server
  • Does the price include the licenses of any applications?
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MyQuickCloud is not associated with, or sponsored by Intuit or Microsoft