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The Basics

The Basics

12

What’s the difference between MyWorkspace, MyDesktop and MyApplication?
Is it hard to set up? Do I need someone to help me set it up?
Is there a way to trial the software before I buy it?
Will people see what others are doing?
Will multiple people be able to work on the host at the same time?
How do I copy files between my computer and the host ?
How do I start using MyQuickCloud?
What’s the difference between MyQuickCloud and remote screen software?
What is the difference between the on-premise and the managed cloud solutions?
What is a host?
What is a user?
What is MyQuickCloud?

Getting Started

Getting Started

9

Set up MyQuickCloud for the first time
Getting your users started with MyQuickCloud
Getting started with QuickBooks and MyQuickCloud
Making your company file available to your MyQuickCloud users
Enabling multi-user hosting
Opening QuickBooks for the first time in MyQuickCloud
How to setup QuickBooks on a MyQuickCloud Cloud Server
How to work from home with MyQuickCloud
Getting Started with a Managed Cloud Server

Account / Billing

Account / Billing

6

What if I want to cancel?
Are there any extra or hidden fees?
How do I change my subscription?
Am I bound to a contract?
What are the different payment options?
How do I subscribe to your service after the free trial?

Archive

Archive

25

How to Change the Host Computer
How do I update my internet browser?
Which host do I choose in the MyQuickCloud setup?
Security Update – Jan 2018
MyQuickCloud 3.2 – What’s New
After Auto-Update – MyQuickCloud Prompts to Be Configured
What Is Our Refund Policy?
Remote Desktop Can’t Connect to the Remote Computer for One of These Three Reasons Error
How To – Reinstall Your Host
System Requirements
Login Failed – Unable to Connect to the Internet Error Message
Launch Fail Unknown Error – MyApplication Won’t Open on My iOS Device
Support – Overview
Do I Choose MyWorkspace, MyDesktop or MyApplication?
How To – Publish an App
How To – Change the Host Computer
How To – Add, Remove and Manage Users
How To – Print with MyQuickCloud
How to login to my host computer with an existing Windows account
Testing your local Internet connection
Managing Your Existing Apps / Desktops
Common Printing Issues
How To – Manage a Host
How To – Use a MyWorkspace, MyDesktop or MyApplication
How To – Add a Host

Technical

Technical

23

Date Format and Currency Settings Are Incorrect
Cloud Server Security
QuickBooks Requires Reboot to Complete Installation
Vedivi Service Level Agreement for Cloud Servers
MyQuickCloud Installer on Mac Is Damaged or Can’t Be Opened
Can we print with MyQuickCloud?
Can I have multiple hosts on my account?
Is MyQuickCloud secure?
Will my application/add-on work with MyQuickCloud?
Networked Drives in MyQuickCloud
QuickBooks Cannot Communicate With The Company File
Computer is Offline
QuickBooks Company File Is Not Updating
QuickBooks No Company Open Issue
QuickBooks is Unable to Print
QuickBooks Freeze When Exporting Reports
Self Hosting Security Guide
Add MyQuickCloud to Your Firewall Rules
Common Windows Folder and File Permissions
User Profile Cannot Be Loaded Error
Your Application Is Frozen or Wont Start
The Application You Want to Publish Is Not Listed
Network Level Authentication Is Turned On

How To

How To

22

Give Access to Your Users
How to Enable Multi-Factor Authentication In MyQuickCloud
How to Add a New Computer
How To Transfer Files In The MyQuickCloud WebApp
How To Change or Reinstall a Computer
How To Print With MyQuickCloud
Types of Access to Your Computers – MyQuickCloud
Connect to MyQuickCloud Using an Android Device
How To Join, Restart or Logout an Existing MyQuickCloud Session
How to Change The MyQuickCloud Desktop Application Settings
How To Delete A User and Remove From Subscription
How To Reset Your Password in MyQuickCloud
How To Share Files and Folders – MyQuickCloud
Connect to MyQuickCloud Using an iOS Device
Copy Files from Mac to Remote Computer
How To Use Spaces in MyQuickCloud
How To Setup Your Subscription With MyQuickCloud
Add Users To Your MyQuickCloud Account
Cancel Your MyQuickCloud Subscription
How To View And Download Statements
How to Update your Subscription and Payment Method
How To Re-activate a MyQuickCloud Account

Videos / Webinars

Videos / Webinars

3

What’s the difference between on-premise and managed cloud
Getting Started with MyQuickCloud
What is MyQuickCloud?

Managed Cloud

Managed Cloud

5

Does the price include the licenses of any applications?
How do I move my files to the cloud server?
How do I know which cloud server is right for me?
How do I get a cloud server?
What is your managed cloud service?

On Premise

On Premise

5

Can I restrict access to users so they don’t have access to the entire host?
Does the host computer need to be switched on to be able to be accessed?
Will my data be backed up on MyQuickCloud?
Can I use MyQuickCloud if I already have my own server?
What’s the difference between a host computer and a remote computer?

Partners

Partners

2

How can our partners use MyQuickCloud
Getting Started for Partners

managed-cloud

How to setup QuickBooks on a MyQuickCloud Cloud Server
Does the price include the licenses of any applications?

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