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Archive

  • How to Change the Host Computer
  • How do I update my internet browser?
  • Which host do I choose in the MyQuickCloud setup?
  • Security Update – Jan 2018
  • MyQuickCloud 3.2 – What’s New
  • After Auto-Update – MyQuickCloud Prompts to Be Configured
  • What Is Our Refund Policy?
  • Remote Desktop Can’t Connect to the Remote Computer for One of These Three Reasons Error
  • How To – Reinstall Your Host
  • System Requirements
  • Login Failed – Unable to Connect to the Internet Error Message
  • Launch Fail Unknown Error – MyApplication Won’t Open on My iOS Device
  • Support – Overview
  • Do I Choose MyWorkspace, MyDesktop or MyApplication?
  • How To – Publish an App
  • How To – Change the Host Computer
  • How To – Add, Remove and Manage Users
  • How To – Print with MyQuickCloud
  • How to login to my host computer with an existing Windows account
  • Testing your local Internet connection
  • Managing Your Existing Apps / Desktops
  • Common Printing Issues
  • How To – Manage a Host
  • How To – Use a MyWorkspace, MyDesktop or MyApplication
  • How To – Add a Host

Technical

  • Date Format and Currency Settings Are Incorrect
  • Cloud Server Security
  • QuickBooks Requires Reboot to Complete Installation
  • Vedivi Service Level Agreement for Cloud Servers
  • MyQuickCloud Installer on Mac Is Damaged or Can’t Be Opened
  • Networked Drives in MyQuickCloud
  • QuickBooks Cannot Communicate With The Company File
  • Computer is Offline
  • QuickBooks Company File Is Not Updating
  • QuickBooks No Company Open Issue
  • QuickBooks is Unable to Print
  • QuickBooks Freeze When Exporting Reports
  • Self Hosting Security Guide
  • Add MyQuickCloud to Your Firewall Rules
  • Common Windows Folder and File Permissions
  • User Profile Cannot Be Loaded Error
  • Your Application Is Frozen or Wont Start
  • The Application You Want to Publish Is Not Listed
  • Network Level Authentication Is Turned On

How To

  • How to Enable Multi-Factor Authentication In MyQuickCloud
  • How to Add a New Computer
  • How To Transfer Files In The MyQuickCloud WebApp
  • How To Change or Reinstall a Computer
  • How To Print With MyQuickCloud
  • Types of Access to Your Computers – MyQuickCloud
  • Connect to MyQuickCloud Using an Android Device
  • How To Join, Restart or Logout an Existing MyQuickCloud Session
  • How to Change The MyQuickCloud Desktop Application Settings
  • How To Delete A User and Remove From Subscription
  • How To Reset Your Password in MyQuickCloud
  • How To Share Files and Folders – MyQuickCloud
  • Connect to MyQuickCloud Using an iOS Device
  • Copy Files from Mac to Remote Computer
  • How To Use Spaces in MyQuickCloud
  • How To Setup Your Subscription With MyQuickCloud
  • Add Users To Your MyQuickCloud Account
  • Cancel Your MyQuickCloud Subscription
  • How To View And Download Statements
  • How to Update your Subscription and Payment Method
  • How To Re-activate a MyQuickCloud Account

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Support – Overview

Table of Contents
  • What we offer
  • How is support handled?
  • What if I have issues outside of your support hours?

What we offer #

All our customers get the same great level of support. This is primarily done through our live chat service Monday – Friday 6am-6pm EST and you can also raise a ticket through our contact page or email [email protected]

We aim to fix any issues you may have at the first time of asking, occasionally for complex issues, we may need to escalate them to our 3rd level support team who will schedule a support session with you.

How is support handled? #

The majority of support is done through LiveChat. Our LiveChat system allows us to be more productive and respond to your requests as quickly as possible. It also allows us to easily remotely connect to your computer to resolve issues for you. A transcript of the chat is then available for you to keep and review at a later date.

You can also email us at [email protected] or via the contact form on the contact page.

Partner accounts are able to contact their account manager directly.

What if I have issues outside of your support hours? #

Outside of support hours please contact us via email or using the contact form and we will respond to you as soon as possible when our support hours re-commence. We have made every effort to minimise the chances of you requiring critical support by doing the following:

Self-Help:

We continuously update and optimise our self-help sections with new and updated knowledge base articles. The hope is that most issues you find will be addressed here and can be easily resolved without needing to contact us.

Infrastructure Monitoring:

Whilst we do not offer 24-7 support currently to individual customers we do however monitor the MyQuickCloud infrastructure 24-7 and have monitoring in place to alert us to any major problems should they occur.

Cloud Server Infrastructure: 

Our Cloud Servers are built on the highly trusted Amazon infrastructure and therefore are monitored and maintained to the highest level to minimise any possible issue and downtime.

Cloud Server Self Help:

MyQuickCloud users with the administrator role on their account have the ability to end users sessions and also reboot the cloud server, this will help you to resolve any problems with hanging or crashed applications / services. Having this facility greatly reduces the chances of needing to contact support.

 

 

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Updated on March 15, 2022
Launch Fail Unknown Error – MyApplication Won’t Open on My iOS DeviceDo I Choose MyWorkspace, MyDesktop or MyApplication?
Table of Contents
  • What we offer
  • How is support handled?
  • What if I have issues outside of your support hours?
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