MyQuickCloud
  • Product
    • Features
    • How it works
  • Solutions
    • QuickBooks
    • Bring your own device
    • Work across multiple locations
    • Your business IT network
  • Pricing
  • Support
    • Support Center
    • Downloads
    • Contact us
Login Get started

Support

Popular Search how tologin issuesquickbooksuserupdate

Archive

  • How to Change the Host Computer
  • How do I update my internet browser?
  • Which host do I choose in the MyQuickCloud setup?
  • Security Update – Jan 2018
  • MyQuickCloud 3.2 – What’s New
  • After Auto-Update – MyQuickCloud Prompts to Be Configured
  • What Is Our Refund Policy?
  • Remote Desktop Can’t Connect to the Remote Computer for One of These Three Reasons Error
  • How To – Reinstall Your Host
  • System Requirements
  • Login Failed – Unable to Connect to the Internet Error Message
  • Launch Fail Unknown Error – MyApplication Won’t Open on My iOS Device
  • Support – Overview
  • Do I Choose MyWorkspace, MyDesktop or MyApplication?
  • How To – Publish an App
  • How To – Change the Host Computer
  • How To – Add, Remove and Manage Users
  • How To – Print with MyQuickCloud
  • How to login to my host computer with an existing Windows account
  • Testing your local Internet connection
  • Managing Your Existing Apps / Desktops
  • Common Printing Issues
  • How To – Manage a Host
  • How To – Use a MyWorkspace, MyDesktop or MyApplication
  • How To – Add a Host

Technical

  • Date Format and Currency Settings Are Incorrect
  • Cloud Server Security
  • QuickBooks Requires Reboot to Complete Installation
  • Vedivi Service Level Agreement for Cloud Servers
  • MyQuickCloud Installer on Mac Is Damaged or Can’t Be Opened
  • Networked Drives in MyQuickCloud
  • QuickBooks Cannot Communicate With The Company File
  • Computer is Offline
  • QuickBooks Company File Is Not Updating
  • QuickBooks No Company Open Issue
  • QuickBooks is Unable to Print
  • QuickBooks Freeze When Exporting Reports
  • Self Hosting Security Guide
  • Add MyQuickCloud to Your Firewall Rules
  • Common Windows Folder and File Permissions
  • User Profile Cannot Be Loaded Error
  • Your Application Is Frozen or Wont Start
  • The Application You Want to Publish Is Not Listed
  • Network Level Authentication Is Turned On

How To

  • How to Enable Multi-Factor Authentication In MyQuickCloud
  • How to Add a New Computer
  • How To Transfer Files In The MyQuickCloud WebApp
  • How To Change or Reinstall a Computer
  • How To Print With MyQuickCloud
  • Types of Access to Your Computers – MyQuickCloud
  • Connect to MyQuickCloud Using an Android Device
  • How To Join, Restart or Logout an Existing MyQuickCloud Session
  • How to Change The MyQuickCloud Desktop Application Settings
  • How To Delete A User and Remove From Subscription
  • How To Reset Your Password in MyQuickCloud
  • How To Share Files and Folders – MyQuickCloud
  • Connect to MyQuickCloud Using an iOS Device
  • Copy Files from Mac to Remote Computer
  • How To Use Spaces in MyQuickCloud
  • How To Setup Your Subscription With MyQuickCloud
  • Add Users To Your MyQuickCloud Account
  • Cancel Your MyQuickCloud Subscription
  • How To View And Download Statements
  • How to Update your Subscription and Payment Method
  • How To Re-activate a MyQuickCloud Account

Videos / Webinars

  • What’s the difference between on-premise and managed cloud
  • Getting Started with MyQuickCloud
  • What is MyQuickCloud?
  • Home
  • Support
  • Knowledge Base
  • Technical
  • Your Application Is Frozen or Wont Start

Your Application Is Frozen or Wont Start

Table of Contents
  • How To Solve An Issue With A Non-responding Or Frozen Application
    • Method 1
    • Method 2 - Log off and on fully
    • Method 3 - Restarting the user session
    • Method 4 - Restarting the host computer remotely

How To Solve An Issue With A Non-responding Or Frozen Application #

If your application is frozen or wont start, you may find the usual Ctrl, Alt + Delete will only bring up your computer’s task manager and not the host’s. Listed below are a few options to reset your application remotely.

Method 1 #

Ctrl + Alt + Delete may not work but there are a few other ways to open the task manager depending on which version of Windows you are running.

Windows 7+
Right click the Windows icon in the task bar, you will either see Task Manager there or if not, you may see Run. If you can only see Run, click that and type in taskmgr, and then click OK.

#

Older Versions of Windows

Click Start, Choose Run and type in TaskMgr. Click OK and you will see the Task Manager appear.

#

Method 2 – Log off and on fully #

Clicking the close button in the blue bar at the top of the remote desktop connection will only disconnect you temporarily from your session, it won’t close your programs.

  • To log off fully and close your applications right-click the Start button in the task bar, select Shut down / Sign out and then choose Sign Out
  • Alternatively minimise all your apps and click the MyQuickCloud Logout button on the right hand side of the desktop:

  • Now when you open your app through MyQuickCloud, you will be given a new session.

Method 3 – Restarting the user session #

Users are able to logout their own sessions by clicking Close Session from the dashboard, which appears above the host computer they’re signed in to.

Alternatively a MyQuickCloud admin can close any sessions opened by users on the host computer.

  • From the dashboard (myquickcloud.com/login/) click the Computers icon then click on the host computer your user/s are signed in to.
  • Click Who is connected to this computer, and from there click the logout button next to the user you wish to sign out.

Method 4 – Restarting the host computer remotely #

If all else fails and you restart the host computer completely.

Please Note: If there are any other users logged in then their sessions will be closed and they will lose any unsaved work.

  • From the dashboard (myquickcloud.com/login/) click the Computers icon then select the host you wish to restart.
  • Click the Restart computer icon on the right of the page to restart the host computer remotely.

If all of the above steps fail then open up a chat with our support team and we’ll be happy to help.

What are your Feelings
Share This Article :
  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest
Updated on March 30, 2022
User Profile Cannot Be Loaded ErrorThe Application You Want to Publish Is Not Listed
Table of Contents
  • How To Solve An Issue With A Non-responding Or Frozen Application
    • Method 1
    • Method 2 - Log off and on fully
    • Method 3 - Restarting the user session
    • Method 4 - Restarting the host computer remotely
MyQuickCloud Logo
Empower remote workers

Make anywhere your office

  • Terms and Conditions
  • Cookies policy
  • Privacy policy
App Store Google Play

About

  • About Us
  • Support
  • Press
  • Blog
  • Contact us

Product

  • Features
  • How it works
  • Downloads
  • Partners

Support

  • Support Center
  • Knowledgebase
  • Documentation
  • How To

Copyright © 2023 Vedivi Limited.

Vedivi Limited, First floor, 85 Great Portland street, London W1W 7LT. Registered in England No 4162220

MyQuickCloud is not associated with, or sponsored by Intuit or Microsoft