Add MyQuickCloud to Your Firewall Rules

How To Add MyQuickCloud to Your Firewall Rules During the installation, MyQuickCloud will automatically add exceptions into your Windows Firewall. The majority of third-party firewall applications such as AVG, McAfee and Kaspersky monitor the Windows Firewall exception list and include any exceptions in their own list of allowed applications. However, occasionally, the anti-virus system isn’t...

Cloud Server Security

Common Windows Folder and File Permissions

Introduction In this article, we will look at the Common Windows Folder and File Permissions and how MyQuickCloud assigns permissions when connecting through MyWorkspace or MyApplication. When you sign in to your host PC through MyQuickCloud, it creates an individual profile for that user so that all settings and data are secure for both the...

Computer is Offline

Issue When attempting to access your computer is greyed out and cannot be access because the computer is offline Using one of our cloud servers? It is extremely rare for any of our cloud servers to be unavailable, if this is the case please contact our support team immediately. We know how frustrating it can be...

Date Format and Currency Settings Are Incorrect

When MyQuickCloud creates a user account to connect to the host computer, it automatically detects the regional and language settings for where you are. However if there is an issue during setup it may default to another country’s settings and you may find that the date format and currency settings are incorrect (you might see...

Issues connecting to MyQuickCloud following an upgrade to Windows 11

Problem Some of our users have reported having issues connecting to their host when Windows 10 has been automatically upgraded to Windows 11. When this happens the host computer typically shows as online but the connection keeps returning to the connect screen instead of connecting. Alternatively you may see an error that says that more...

MyQuickCloud Installer on Mac Is Damaged or Can’t Be Opened

Issue: The MyQuickCloud installer won’t open on Mac. It may say that you are trying to run an app from an unidentified developer or it may say that the installer is damaged. Different versions will give you a different error message but it will say something like: ‘MyQuickCloud-Setup.dmg installer on Mac is damaged and can’t...

Network Level Authentication Is Turned On

Issue When attempting to connect to your remote computer you see an error regarding Network Level Authentication Is Turned On Are You Receiving This Error Message? If not? Click here to go to our Interactive Troubleshooter Manual Fix If you would like to perform a manual fix to the Network Level Authentication error, please follow...

Networked Drives in MyQuickCloud

Working With Networked Drives When connecting to your computer you may wish to access networked drives in MyQuickCloud that are available on the network that the remote computer is attached to.  As MyQuickCloud creates a new user on the host computer for remote access you will likely not have those network drives mapped and available...

Self Hosting Security Guide

Self Hosting Security Overview We understand the security and privacy of your data is paramount to your business and therefore we have taken steps to ensure that MyQuickCloud meets your security requirements as outlined in the self hosting security guide. Because the applications are still hosted on your own hardware, When accessing remotely your data...