How To – Add, Remove and Manage Users

reading time: 2 minutes

Updated on February 22, 2024

In this article, we will cover the following:

  • Creating a new user
  • Deleting a existing user
  • Updating a user’s information
  • Managing a user’s access to computers and servers

Creating a new user #

Billing

Before creating a new user, please check that you have enough users on your subscription. To increase the number of users on your subscription, follow the steps here: https://myquickcloud.com/knowledgebase/how-to-add-users-to-your-myquickcloud-subscription/

Overview #

Detailed steps #

  • Log in to your MyQuickCloud account as an admin user – https://myquickcloud.com/login/
  • Click on Users
  • Click on ADD NEW USER
  • Enter the new user’s details
    • Alias: this is a friendly name for that user. It must be unique in your account and be between 3 and 9 characters
    • Administrator: only select this option if the new user will also be an administrator on your account. Administrators can view/manage access, users, billing…
    • Password: the password needs to meet the following complexity rules
      • At least 8 characters long (longer is more secure)
      • At least 1 upper case character
      • At least 1 lower case character
      • At least 1 number/digit
      • It cannot be a combination of the user’s email or alias
  • Once done, click CREATE USER to create the user
  • The user is now created but doesn’t yet have access to your server. If you do not want to give them access, you can click on CLOSE – otherwise, follow the steps below
  • To give that user access to your server, click on next to the corresponding computer
  • Toggle the button next to MyWorkSpace and click on UPDATE (for more information about the different ways users can connect to your server see How To – Publish an App)
  • Click on UPDATE to save the changes

The user has now been created and will be notified by email – please let them know the password you chose for them and ask them to change it for added security.

Deleting an existing user #

Billing

Deleting a user does not change your billing. If you want to delete the user and stop being charged for that user, do the following:

Note: If the user is an administrator on your MyQuickCloud account, you first need to edit the user information and uncheck the admin option (see Edit user info) – you can then proceed to delete that user as per the steps below.

Overview #

Detailed steps #

  • Log in to your MyQuickCloud account as an admin user – https://myquickcloud.com/login/
  • Click on Users
  • Click on the user you want to remove
  • Click on the bin icon , on the top right
  • Click OK to confirm

The user has now been removed and will no longer have access to MyQuickCloud or to your server.

Managing Users #

In this section, we will explain how to update a user’s information as well as their access to your server.

Edit user info #

As an administrator on the account, you can change the following:

  • First and Last names
  • Email
  • Switch between normal user or administrator

Overview #

Detailed steps #

  • Log in to your MyQuickCloud account as an admin user – https://myquickcloud.com/login/
  • Click on Users
  • Click on the user you want to edit
  • Click on the edit icon , on the top right
  • Update their details or toggle the Administrator button as needed
  • Click Update

Change user access #

As an administrator on the account, you can change how users access your servers. For example, you can grant or revoke access to a server.

Overview #

Detailed steps #

  • Log in to your MyQuickCloud account as an admin user – https://myquickcloud.com/login/
  • Click on Users
  • Click on the user you want to edit
  • Click on the edit access icon , next to Which computers has this user access to?
  • Click on the edit access icon , next to the corresponding computer
  • Tick or untick the access as needed
  • Click on UPDATE
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