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How To
Add Users To Your MyQuickCloud Account
Last Updated: March 29, 2022Adding Users To add users to your MyQuickCloud account you need to log in, update your subscription, Configure your new users and they will be ready to go. (If you already have more users on your subscription than configured you can skip to Step 2) Step 1 – Update your subscription Sign in to a...
Connect to MyQuickCloud Using an Android Device
Last Updated: March 29, 2022Using MyQuickCloud on an Android Phone or Tablet MyQuickCloud lets you remotely access any Windows computer from your phone or tablet device. In this article learn how to connect using an android device. Please Note: Only MyDesktop and MyWorkspace are supported on mobile devices and not MyApplication. Step 1 Open the MyQuickCloud Android app. Enter...
Connect to MyQuickCloud Using an iOS Device
Last Updated: March 29, 2022This article relates to an older version of MyQuickCloud and is no longer valid. Please go to our How-To section to view the latest articles here – https://myquickcloud.com/kb/how-to/ Introduction MyQuickCloud lets you remotely access any Windows computer from an iOS device (iPhones or iPads). It’s available as a free application which you can download from the...
Copy Files from Mac to Remote Computer
Last Updated: March 29, 2022It is possible to copy files from Mac to remote computer using a MyWorkspace / My Desktop / MyApplication following these simple instructions. Mac -> Remote Computer In your remote desktop open Windows Explorer to display a list of available drives. As well as displaying the drives that are connected to the remote computer, MyQuickCloud...
Enable Microsoft RDP Client mode in MyQuickCloud Desktop Application
Last Updated: March 27, 2025Follow the steps below to use Microsoft RDP Client instead of the MQC Client. When Microsoft RDP Client mode is enabled, you can do the following: Install MyQuickCloud desktop application If not already done, download and install the app: Enable Microsoft RDP Client mode Overview Detailed steps Open Settings On the upper left, click on...
Give Access to Your Users
Last Updated: March 29, 2022Assigning User Permissions to Your Computers Once you have your users setup its time to give access to your users to your computer/s. There are 4 different types of access with the most common being MyWorkspace or MyDesktop, you can read more about them here – https://myquickcloud.com/knowledgebase/different-ways-to-access-your-computer/ To assign access please follow these steps: Assign...
How To – Add, Remove and Manage Users
Last Updated: February 22, 2024In this article, we will cover the following: Creating a new user Overview Detailed steps The user has now been created and will be notified by email – please let them know the password you chose for them and ask them to change it for added security. Deleting an existing user Note: If the user...
How To – Give access to users to your server
Last Updated: August 17, 2023In this article, we will explain the different ways for users to connect to remote servers. Each user will have their own private and dedicated Windows desktop on the remote server. However, an account administrator can set the viewing experience to normal or simplified. These are the main options: MyQuickCloud also has few additional connection...
How to Add a New Computer
Last Updated: March 29, 2022This guide will show you how to add a new computers to your MyQuickCloud account. It details how to update your subscription, and how to setup up your new computer that users can connect to. Please note: you must be signed in as an admin to modify your MyQuickCloud subscription. Updating Your Subscription Sign in...
How to cancel stuck print jobs from the spooler
Last Updated: March 26, 2025Print jobs in Windows can sometimes fail to print and remain in an error status, which might prevent new print jobs from executing. The “see what is printing” window usually shows the jobs that failed to execute, but in most cases will prevent you from clearing them. It usually is beause another user has created...
How to Cancel Your MyQuickCloud Subscription
Last Updated: July 20, 2023You can cancel your MyQuickCloud subscription at any time before it renews. Note: If you subscribed using Paypal prior to 01-JAN-2016, please cancel your subscription directly in Paypal. For all other subscriptions, including Paypal and Credit Cards, follow the steps below. You can still use MyQuickCloud until your billing expiry date. If you wish to...
How To Change or Reinstall a Computer
Last Updated: July 20, 2023You may need to change the computer everyone accesses or simply reinstall at any time, this can be done by following this guide: Remove the existing computer Please Note: For this step, you need to be on the existing Computer. Add new computer Please Note: For this step, you need to be on the new computer. Give Access to your new...
How to Change The MyQuickCloud Desktop Application Settings
Last Updated: April 4, 2025How to Change MyQuickCloud Settings This guide will show you how to change the settings in the MyQuickCloud Desktop Application. There are several customization options available, allowing you to tailor MyQuickCloud to your specific needs. To access the Settings page, click the menu (≡) button, then select Settings. Connection Use Microsoft RDP Client (instead of...
How To Delete A User and Remove From Subscription
Last Updated: March 29, 2022Introduction To remove a user from your MyQuickCloud account you first need to delete the user and then reduce the number of users in your subscription (unless you are replacing the old user with a new one) Delete a User Login to your account here https://myquickcloud.com/login/ click Lets Connect Click the Users icon Click on...
How to Enable Multi-Factor Authentication In MyQuickCloud
Last Updated: June 7, 2022This guide will show you the steps on how to enable multi-factor authentication in MyQuickCloud and give a brief overview on how it works. How to Enable Multi-Factor Authentication provides an extra optional layer of security when logging into MyQuickCloud. To enable it on your account please do the following:- Log into your account online...
How To Join, Restart or Logout an Existing MyQuickCloud Session
Last Updated: April 4, 2025Managing Sessions within MyQuickCloud This guide will show you how to log out, disconnect, or remotely log out an existing MyQuickCloud session. Logout Session If an application is stuck or frozen, you were granted access to a space, or you’re simply finished for the day and don’t wish to take up resources on the host...
How To Print With MyQuickCloud
Last Updated: March 26, 2025MyQuickCloud makes printing remotely easy, with the ability to print to both remotely and locally. Remote printers are those connected to the host computer (e.g. the office PC). Local printers are those connected locally to you (e.g. connected at home). How To Print With MyQuickCloud How-to video Printing locally If you are in a MyQuickCloud...
How To Re-activate a MyQuickCloud Account
Last Updated: March 29, 2022My account has been cancelled or lapsed, how do I re-activate it? In this guide we will learn how to re-activate a MyQuickCloud account. If you have cancelled your account and wish to sign back up or if your account has lapsed because of a payment failure you will need to re-activate to continue using...
How To Reset Your Password in MyQuickCloud
Last Updated: November 14, 2023Forgotten Your Password? This guide will show you how to reset your password in MyQuickCloud Steps: If you or one of your users have forgotten their password or wish to reset it this can be done via the password reset option on the website: Your password has now been changed and you can login immediately
How to Restart Your Computer or Server Remotely
Last Updated: July 20, 2023You may need to restart your server or remote computer if you’ve just installed something, after an update or maybe if something has just crashed or started hanging. If neither you, nor anyone else are physically in front of the host computer, you can restart it remotely using MyQuickCloud: 1. Sign in to your MyQuickCloud...
How To Setup Your Subscription With MyQuickCloud
Last Updated: March 28, 2022Setup Your Subscription and Purchase Your MyQuickCloud Account Follow this guide to learn how to setup your subscription and purchase your MyQuickCloud account Steps: Go to https://myquickcloud.com/login/ click Lets Connect and log into your account with your username and password. Select Account Select Subscription Details Select the Upgrade button Use + and – buttons to...
How To Share Files and Folders – MyQuickCloud
Last Updated: March 29, 2022Sharing Files and Folders With Specific Users The easiest way to share files and folders with specific users is to use MyQuickCloud spaces. Spaces can be easily controlled by an admin user through MyQuickCloud, if you want to know more about Spaces then check out our guide here. However if you already have folders saved...
How To Transfer Files In The MyQuickCloud WebApp
Last Updated: March 14, 2025Transfer Files in MyQuickCloud Whether your copying and pasting files from your local PC to your remote computer or the other way around, this guide will show you how to transfer files in MyQuickCloud How to Video Steps Transfer files from your MyQuickCloud session to your local PC In your session, right click your file...
How to Transfer Files Remotely Using MyQuickCloud
Last Updated: March 27, 2025This guide will show you how to transfer files between your local computer and your host computer (the computer you connect to remotely). You can transfer files if you’re using the MyQuickCloud desktop app to connect, or just connecting through the MyQuickCloud website (or Web App). Transferring Files Using the Web App Uploading Files to...
How to update your payment method
Last Updated: July 27, 2023Overview You can change the payment method used to renew your subscription. In the following steps, we will show you how to add or update the card attached to your subscription. There is also an option to use your Paypal account instead. Note: If you need to change items on your subscription, i.e add or...
How to update your subscription
Last Updated: July 27, 2023Overview You can add or remove items on your subscription, such as users, servers… If you’re adding items, the system will charge the difference straight away and update the recurring amount going forward. You can also switch the subscription renewal from monthly to yearly. Note: Reducing the number of users on your subscription only changes...
How To Use Spaces in MyQuickCloud
Last Updated: January 29, 2024Secure access to files and folders with other users With MyQuickCloud, users have access to their dedicated private remote workspace, where they can store their own files and folders. This data is only accessible to them when stored in the usual user’s locations, such as on the remote Desktop, Documents, Downloads folders… With spaces, multiple...
How To View And Download Statements
Last Updated: March 29, 2022View and Download MyQuickCloud Account Statements To view and download statements for your MyQuickCloud account please do the following: Login to your account https://myquickcloud.com/login/ and click Lets Connect Click on the Account icon Click on the Invoices icon This will give you a list of your statements/Invoices with a summary, To download as a PDF...
Types of Access to Your Computers – MyQuickCloud
Last Updated: March 28, 2022At a glance: How-to Video How-to Steps Log in at https://myquickcloud.com/login/ Click Computers, choose the computer you want to access Click ‘Who has access to this computer’ Pick the user you want to configure access for Choose the connection type(s) you wish to give that user access to In Depth Below are some more in...
