An employee experience (EX) and HR technology solution provider, Applaud, has revealed how UK remote workers suffer from multiple, burdensome and unintuitive ways of working and HR technology tools. Compared to office-based employees and hybrid workers, 77% of remote workers are required to use up to five different tools, compared to 69% of office-based workers.
There is a decrease in job satisfaction and a decrease in employee retention as a result of this oversaturation.
Employees across all working models are now expected to use five different HR technologies in their role, so while remote workers are the hardest hit, all groups are experiencing added administrative burdens. It is suggested by the study that organizations are wasting resources on a variety of ineffective tools that workers do not use, as a quarter of HR budgets are decreasing this year. One-quarter of remote workers decline to adopt these technologies due to their ineffectiveness.
About half of remote workers (48%) feel frustrated in their roles due to poor technologies and workflow congestion.
The fact is that 25% of remote workers feel the company is not innovative due to poor, burdensome technology, and 9% said they had even considered quitting. The number rises to 15% for hybrid workers and 13% for office workers.
According to Gartner, effortless HR can affect employee performance by 11%, so employers are risking more than just overspending. 45% of workers report losing 16 to 30 minutes a week due to inefficient HR technology, equaling 25.5 hours a year.
According to Ivan Harding, CEO and co-founder of Applaud, “A culture of innovation is critical when employers are trying to attract and retain top talent.”. When it is remote workers that suffer the biggest burden of poor technology, we can see that current tech strategies are flying in the face of innovative HR.
Not only that, but the experience gap for remote vs hybrid and office workers is not acceptable. Businesses need to level the playing field and provide seamless experiences that enhance working life, not add unnecessary frustration.”
Research also revealed that one in five UK workers want to work remotely, highlighting this crucial experience gap. Just 6% of employers are using fully remote working models right now. The distribution was balanced between on-site and office-based workers, with 45% on-site and 50% staying in the office.
“Remote work is popular with employees, and employers that get it right can reap many rewards. However, it is clear that they are not embracing equality of experience across the workforce. This is particularly frustrating as it is an issue that can be quite easily overcome by adopting HR tech strategies that place frictionless, single-platform experiences as standard.”
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