Technical

Your Application is Frozen or Won’t Start

Introduction

If your program is not responding, you may find the usual Ctrl, Alt + Delete will only bring up your computer’s task manager and not the host’s. There are a few options to reset your application which is the subject of this article.

Method 1 – Log off and on fully

Clicking the close button in the blue bar at the top of the remote desktop connection will only disconnect you temporarily from your session, it won’t close your programs.

  • To log off fully and close your applications click the “Start” button in the task bar and choose “Log off
  • Alternatively minimise all your apps and click the MyQuickCloud “Logout” button on the right hand side of the desktop:

Logout button

  • Now when you open your app through MyQuickCloud, you will be given a new session.

Method 2 – Restarting the user session

This step will have to be completed by an admin user, if your are not an admin user and yours is unavailable then get in touch with us and we can do it remotely for you. Go to “Manage” > “Hosts” and click the Properties button next to the host that you are connecting to.

From there you can close your user session to the host, which is the same as logging off. It may take a moment to load the user sessions for that host so give it a moment if it says nothing is connected to it. When asked if you wish to proceed, click “OK” and you will be able to log back in again to a fresh session.

Method 3 – Restarting the host computer remotely

If all else fails and you want to restart the host computer but don’t have anybody sat in front of it, you can restart the host by going to “Manage” > “Hosts”, click the Properties icon next to the correct host and choose Restart.

Please Note: If there are any other users logged in then their sessions will be closed and they will lose any unsaved work.

If all of the above steps fail then open a chat with us via the website and we will be happy to help.

Method 4 – Task Manager

Ctrl, Alt + Delete may not work but there are a few other options depending on which version of Windows you are running.

Windows 7+
Right click the Windows icon in the task bar, you will either see Task Manager there or if not, you may see Run. If you can only see Run, click that and type in taskmgr, and then click “OK“.

Older Versions of Windows

Click Start, Choose Run and type in TaskMgr. Click OK and you will see the Task Manager appear.

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