QuickBooks will not open and displays a message asking you to restart the computer after a recent update. However restarting the computer doesn’t solve the issue and the message still appears each time you run QuickBooks.
Note: this solution requires you have Windows admin access on the host computer. If you don’t have admin access, you will need to get someone who does to sign into MQC using your account. If you’re a cloud customer, start a Live Chat with us and we can give you temporary permission.
- Sign in to the MyQuickCloud account that’s having the issue accessing QuickBooks.
- Connect to the host using MyWorkspace (If you don’t have MyWorkspace and you’re an admin, see here on How to Publish an App. If you’re not an admin you will need to ask an admin to publish it for you, or have them sign in to your account and follow these steps instead).
- Once you’re connected, right-click on the QuickBooks shortcut on the desktop and select ‘Run as administrator‘.
- You will then be prompted by User Account Control and may have to enter a Windows Administrator password.
Once you’ve successfully opened QuickBooks, you should no longer be prompted to restart the computer every time.