If you see the error message above, restart both your host computer and your remote computer. This will force the QuickBooks network and database managers to restart and communicate correctly with the company file. If the reboot does not work, take a look at Intuit’s support article here:
Not sure how to reboot your host remotely?
Take a look at our support article here showing you how to manage your host. You will need to be an admin user or ask your admin user to do the restart for you.
Using one of our cloud servers?
Just get in touch via a live chat and we will investigate for you.