Technical

Login Failed – Unable to Connect to the Internet error message

Are You Receiving This Error Message?

If not? Click here to go to our Interactive Troubleshooter

Cause

This error will appear if the MyQuickCloud application is unable to connect out to the internet. The most common reasons for this are:

  • You are not running the latest version of MyQuickCloud (The MyQuickCloud Windows client must be at least version 3.1.21  to connect)
  • The computer has lost internet connection
  • Anti-Virus software or a firewall is blocking the MyQuickCloud application

Solution

Version:

Download the latest MyQuickCloud client for Windows version here – https://media.myquickcloud.com/mqc/windows/client/MyQuickCloud-Setup.exe

Connection:

Check that the computer has a current working internet connection and then try again.

Anti-Virus / Firewall:

You will need to make sure that MyQuickCloud is allowed (Whitelisted) through your Anti-Virus and firewall applications. The steps for doing this will differ depending on your applications so you should seek the advice of your IT support if you are unsure.

The file that needs to be allowed for the MyQuickCloud client is:

MyQuickCloud Client
Executable: MyQuickCloud.exe
Location: %userprofile%\AppData\Local\Vedivi\MQC
Connection Type: Outbound

If you are also having issues with the host computer connecting you will need to allow the following two files as well:

MyQuickCloud Server Console
Executable: MQCConsole.exe
Location: C:\Program Files (x86)\Vedivi\MQCServer
Connection Type: Inbound and Outbound

MyQuickCloud Service
Executable: MQCService.exe
Location: C:\Program Files (x86)\Vedivi\MQCServer
Connection Type: Inbound

Once these are allowed in the Anti-Virus and Firewall try logging in again.

Still not able to log in?

You may have an internet filter blocking the service, if you are still receiving the same error please contact our support team and we can investigate further.

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